Legal & Ethics

Privacy Policy
Transparent Data Practices & User Respect

Effective Date: September 2026•Scope: Global Inquiries & Domestic Operations

At Aththa Kithul (ඇත්ත කිතුල්), we hold the privacy and trust of our customers, culinary partners, and international distributors with the same reverence we accord our ancestral tapping heritage. This Privacy Policy details the limited data we collect, how it is handled, and your rights under global data protection principles.

1

Inquiry & Communication Data

When you interact with Aththa Kithul through our website inquiry forms, contact email, or telephone, we collect only the information strictly necessary to fulfill your request:

  • Identity Information: Name, business name, or organizational affiliation.
  • Contact Coordinates: Email address, telephone number, or WhatsApp contact.
  • Inquiry Context: Preferred bottle sizes (375ml / 250ml), quantity requests, domestic delivery destination, or international export destination.
Zero Commercial Resale Guarantee

We never sell, rent, monetize, or disclose your contact information to third-party marketing brokers or advertising networks. Your data is used exclusively for direct communication regarding your orders and inquiries.

2

WhatsApp Direct Communication

To provide swift customer service and real-time order coordination, we provide direct links to our official WhatsApp channel at +94 77 002 4639.

When communicating with us on WhatsApp, your conversation is governed by WhatsApp's End-to-End Encryption and privacy framework. We store order history notes strictly to ensure accurate dispatch, invoice generation, and courier tracking across Sri Lanka.

3

Application Telemetry & Sentry Error Monitoring

To maintain a robust, error-free platform across varying mobile devices, network speeds, and modern browsers, our website utilizes Sentry (operated by Functional Software, Inc.) for automated exception detection and performance tracing:

  • Crash Reports: When a client-side JavaScript error occurs, Sentry captures technical metadata such as browser version, operating system, and stack trace to help our engineering team diagnose the fault.
  • IP Anonymization: IP addresses are masked and anonymized prior to storage in telemetry logs.
  • Diagnostic Session Replay: In the event of a critical user interface crash, diagnostic visual replays are recorded without capturing sensitive text inputs or confidential user details.
4

Data Retention & Security

We implement strict security measures to protect your personal information against unauthorized access, alteration, or disclosure. Inquiries and invoices are retained only as long as required for legal accounting, tax compliance in Sri Lanka, and customer service records.

5

Your Rights & Privacy Inquiries

You have the right to request access to the personal information we hold about you, request corrections, or request deletion of your inquiry records at any time.

For any privacy-related requests, please contact our data coordinator: